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Frequently Asked Questions

 


What do I do if I am having a problem with my order.

Please check your e-mail first. An order confirmation is typically sent within 60 minutes of any purchase. If you still have a question, please click on "Your Account" on the home page of your store. You will have access to information on orders and the ability to request cancellations and returns for applicable orders.



 


Why can't I cancel my order?

Your order has probably gone to the supplier for shipment. Once this has occurred, we cannot change or cancel an order.

 


How do I cancel my order?

Cancel Requests can be sent by clicking on "Your Account" or "Customer Service" in the store.

Orders in the "Processing" Status may allow cancel request, if item(s) have not shipped.

To request a cancellation of an item, follow these steps:
  1. Log into "Your Account."
  2. From "Managing Your Account," click the "Continue" button for "Order Status."
  3. Click on the Order # to process a cancellation request.
    Please Note: Requests may only be requested on orders in "Processing" Status.
  4. Click on "Cancel Unshipped Items."
  5. Review the item(s) available for cancel request and choose a "Reason" for the cancel request by highlighting the appropriate information from the drop down box.
  6. Enter a "Comment" if necessary.
  7. Click the "Continue" button and review the cancellation request information. Results of this request may be viewed by logging into "Your Account."
Results are displayed in the "Status" column and may take up to 7 business days to update.

Please Note: Cancellation of item(s) may change or void discounts currently appearing on your order.

 


Can I shop in the store if I use WebTV?

At this time, our system complexity is such that Web TV is not supported.

We are in the process of testing compatibility and developing enhancements to ensure participation of our Web TV users.

At this time, however, we suggest you try making your online purchases from another computer.

 

Can I purchase items and have them shipped to a U.S. territory?

At this time, many items in our store require shipping by carriers that cannot support delivery outside the United States. We suggest that our members who live outside the 50 states send their orders to a family member with an address in the 50 states.